Privacy Policy

Our Data Protection Notice in compliance with Malaysia’s Personal Data Protection Act (PDPA).

Data Protection Notice

Effective date: 19/09/2025
Last updated: 19/09/2025

MyOneSen Ventures (“MyOneSen”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Notice explains how we collect, use, process, and protect your personal data when you interact with our websites, mobile applications, or services. By continuing to use our services, you consent to the practices described in this Notice.

1. Personal Data We Collect

We may collect and process the following categories of data:

  • Identification Data: name, NRIC/passport number, nationality, gender, address, date of birth.
  • Contact Data: phone number, email address, billing/shipping details.
  • Order & Transaction Data: purchase history, payment details (credit card, bank transfer, e-wallets), invoices, receipts.
  • Device & Technical Data: IP address, browser type, operating system, cookies, log files, geolocation data.
  • Communications Data: emails, messages, enquiries, support requests, and call logs.
  • Employment/Business Data (for vendors, partners, applicants): company name, job title, bank/payment details, tax information.

2. Purposes of Processing Personal Data

We use your personal data for purposes including:

  • To process and fulfil orders, payments, and deliveries.
  • To verify your identity and prevent fraud.
  • To communicate with you regarding enquiries, promotions, or service updates.
  • To provide customer support and resolve complaints.
  • To manage vendor/supplier relationships and payments.
  • To comply with legal, tax, and regulatory obligations.
  • For administrative, audit, and internal reporting.
  • For marketing and promotional activities (if you have consented).

3. Sources of Personal Data

We may collect your data from:

  • Information you provide directly (e.g. forms, orders, enquiries).
  • Our website, mobile apps, or digital platforms.
  • Business cards, emails, or correspondence.
  • Third-party service providers or partners (e.g. payment gateways, delivery partners).
  • Public sources such as government portals or social media.

4. Disclosure of Personal Data

We may share your data with:

  • Service Providers: IT, payment, logistics, and cloud hosting providers.
  • Business Partners: vendors, suppliers, and affiliates necessary to deliver services.
  • Professional Advisors: legal, tax, or financial consultants.
  • Authorities: to comply with Malaysian laws, court orders, or government requests.
  • Third-Party Analytics/Marketing Services: e.g. Google Analytics, ad networks.

We do not sell, rent, or lease your personal data to third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve performance and user experience.
  • Analyse site traffic and user behaviour.
  • Deliver personalised content or advertisements.

You may disable cookies in your browser, but some site features may not function correctly.
Learn more at allaboutcookies.org.

We process your personal data based on:

  • Consent: when you explicitly agree to data collection or marketing.
  • Contractual Necessity: to perform services or process transactions.
  • Legal Obligations: to comply with Malaysian law.
  • Legitimate Interests: for fraud prevention, service improvement, and internal administration (where your rights do not override these interests).

7. Data Retention

We retain personal data as long as necessary to fulfil the purposes described above or as required by law. When no longer needed, data will be securely deleted or anonymised.

8. Data Security

We apply administrative, technical, and physical safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction.
Examples include encryption, access controls, and regular system monitoring.

However, no method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights under the PDPA

You have the right to:

  • Access your personal data.
  • Request corrections of inaccurate or incomplete data.
  • Withdraw consent for processing (subject to legal/contractual restrictions).
  • Request deletion of data when it is no longer required.
  • Opt out of marketing communications at any time.

Requests should be submitted in writing to us (see Section 11).

10. Minors and Third-Party Data

  • Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
  • If you provide personal data of others (e.g. spouse, family members), you confirm that you are authorised and have obtained their consent.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: myonesen@gmail.com

Mail:
MyOneSen Ventures
48-2, Jalan Presiden F, U1/F Accentra Business Park
Glenmarie, Shah Alam
40150 Selangor, Malaysia

12. Updates to This Notice

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Updates will be published on this page with the revised date.